# Tech Support AI Assistant: Smart Call Handling

AI voice agent for MSPs and tech support teams. Handle technical calls intelligently.

## Tickets opened while the team is heads-down

MSPs work best when they're focused. Hoy answers tier-1, triages the issue, opens the ticket in their PSA, and only escalates when it has to.

[See it for your MSP clients](https://hoycall.co.uk/partners)


### By the numbers

- **40%** — of tech time wasted on call intake
- **80%** — improvement in first-call information quality
- **3x** — faster ticket resolution with high quality tickets

### "Hoy has transformed our front-line support. She handles the initial call perfectly 90 % of the time, gathering all the technical details our technicians need. Our response times have improved dramatically and customer satisfaction is at an all-time high."

— Amber, Managed service provider

## Tailored to tech support

- **Better tickets** — Every ticket comes complete with device IDs, error messages, steps taken, and urgency. No back-and-forth, no missing info.
- **Uninterupted work** — Hoy takes the calls so your engineers stay focused on solving complex issues without constant interruptions.
- **Smarter use of people** — Hoy handles repetitive intake and simple fixes, freeing human energy for high-value problem-solving and strategic projects.
- **Automatic troubleshooting** — With clean info upfront and correct routing, technicians jump straight into solutions instead of wasting time on basics.
- **Knowledge base integration** — Hoy resolves common first-line problems using your MSP's own knowledge base, from password resets to standard checks.

## Easy in. Easy out. Always on your terms.

[Get Started](https://hoycall.co.uk/partners)

## Always learning, always improving

We learn from everyone who's answered your phone, and we adapt to your voice, so every interaction feels personal and professional.

## Smart, simple, in your hands

Hoy is clever enough to handle the hard bits, simple enough to just work, and flexible enough to stay in your hands.

## Connects to your other stuff

No need to change a thing. Hoy works with the booking systems, CRMs, and job tools you already use, so setup is quick and painless.

[See all integrations that work with Hoy →](/integrations)

## Put your mind where it belongs

- **40%** — Of tech time wasted on call intake
- **80%** — Improvement in first-call information quality
- **3x** — Faster ticket resolution with high quality tickets

[Get Started](https://hoycall.co.uk/partners) · [Book demo](https://hoycall.co.uk/partners)

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Canonical HTML page: https://hoycall.co.uk/tech