Enterprise
One voice agent, every location.
For organisations with many sites, teams or queues. Hoy answers every call in your brand, books or routes it to the right place and writes it into your systems. Piloted on one site, then rolled out.
Who it's for
Built for organisations that run on the phone.
If calls reach you across many branches or queues, Hoy can take the first line.
- Clinic, dental and salon groups
- Franchise networks
- Property and lettings groups
- Home services companies with regional teams
- Internal IT and facilities service desks
- Teams that need overflow and out-of-hours cover
Use cases
Where it earns its place
Overflow and out-of-hours
Picks up when lines are busy or closed, handles what it can and hands the rest to your team with a summary.
Booking across locations
Works out which branch the caller needs and books into that branch's calendar or booking platform.
Service-desk intake
Identifies the caller, opens a ticket in your PSA or CRM and escalates urgent issues by your rules.
How we deploy
Start small, then roll out.
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Scoping
Weeks 1–2
We map your call flows, systems, locations and data requirements, and agree what success looks like.
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Pilot
About 30 days
One site or one queue goes live on real calls. We review the calls with you every week.
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Rollout
Location by location
Each new location reuses what the pilot learned, with its own number, knowledge and local admin access.
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Run and improve
Ongoing
Regular call analysis with suggested improvements. Adding a location is configuration, not a project.
The details
What your IT, security and procurement teams will ask
- Integration
- Bookings, tickets and leads are written into the systems you already run: calendars, CRMs such as HubSpot and Pipedrive, PSA tools such as Autotask and SuperOps, and the major booking platforms. Anything else is scoped as a custom integration.
- Locations and access
- Each location gets its own agent, number and knowledge under one account. Location managers get their own admin access; your central team sees everything.
- Telephony
- Forward your existing numbers or use new local numbers. Either way, numbers stay portable.
- Data protection
- We act as your processor under an Article 28 data processing agreement. Core data is hosted in the UK and EEA. Named sub-processors for voice, language models and telephony may process data in the US under the UK Extension to the EU-US Data Privacy Framework. Recording and transcript retention is configurable, and callers are told they're speaking to an automated agent.
- Security
- Encryption in transit and at rest, role-based access, multi-factor authentication for our staff, regular penetration testing and automatic failover between language-model providers.
- Commercials
- An annual agreement with volume pricing, a dedicated onboarding project and a named contact on our side.
FAQ
Questions enterprise teams ask
Can we keep our existing phone numbers?
Yes. Most organisations forward their existing numbers to the agent, so nothing changes for callers. If you prefer new local numbers we provide them, and they stay portable.
Can callers still reach a person?
Yes. You decide when calls transfer to your team: by topic, urgency, location, time of day or simply because the caller asks.
What availability and support do you commit to?
The platform targets 99.9% availability, backed by service credits. Support hours, response times and escalation routes are agreed during scoping and written into your agreement.
Do you support single sign-on?
Admin access today uses individual accounts with role-based permissions per location. If single sign-on is a requirement, raise it during scoping and we'll tell you plainly what's possible and when.
Where is our data processed?
Core data is hosted in the UK and EEA. Our voice, language-model and telephony sub-processors may process call data in the US under the UK Extension to the EU-US Data Privacy Framework. We share the full sub-processor list during scoping.
Which languages does the agent speak?
The agent detects the caller's language and can answer in it. We confirm the languages and voices for each of your sites during scoping.
Start with one site.
A 30-minute scoping call is enough to tell whether Hoy fits, and what a pilot would look like.