Sector playbook · Estate & letting agents
Every viewing request answered, every lead logged.
Agents spend their day at viewings and valuations, so calls about listings go unanswered. HoyCall picks up, qualifies the buyer or tenant, books the viewing and logs the lead.
Why agents buy
The best leads call when no one's at the desk.
Buyers and tenants ring about a listing in the evening and at weekends. If no one answers, they move on to the next property and the next agent.
HoyCall answers on every listing, qualifies the caller and books viewings into the negotiator's diary. For a branch, the pitch is more viewings from the same advertising spend.
What it does
What the agent handles for an agency
Qualifies buyers and tenants
Budget, timing, mortgage or referencing status, chain position.
Books viewings
Into the right negotiator's calendar, confirmed by text.
Answers listing questions
Price, availability, parking, pets, from the agency's own listings.
Captures valuation leads
Takes details from would-be sellers and landlords and routes them to the branch.
Logs maintenance requests
Records repair calls from tenants and escalates emergencies.
Logs every lead
Into the agency's CRM, with a summary of the call.
The demo
The demo that closes the deal
Build an agent from the agency's website, then call it about one of their own listings on a Sunday evening.
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Caller
Hi, I'm calling about the two-bed flat on Cowley Road. Is it still available?
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Agent
It is. It's £1,450 a month, available from the first of next month. Does that timing work for you?
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Caller
Yes, that would work.
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Agent
Great. I can book you a viewing on Tuesday at 6pm or Wednesday at 12:30. Which works best?
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Caller
Tuesday at six.
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Agent
Booked. I'll text you the address and your negotiator's name now.
Integrations
Leads and viewings land where negotiators work
Viewings go into the calendar and leads into the CRM. Property CRMs can be connected as custom integrations.
Rollout
From first demo to live
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Demo
15 minutes
Build an agent from the agency's website and call it about a live listing.
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Questionnaire
30 minutes
Confirm viewing rules, qualification questions and how leads are routed.
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Build and test
About two hours
Connect calendars and the CRM, then test five real scenarios by phone.
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Go live
15 minutes
Forward the branch number, then review the first week of calls together.
Add agencies to your offer.
Thirty minutes with us is enough to see whether HoyCall fits your client base.